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Frequently Asked Questions

What is KYC? 

"Know your customer" refers to a financial institution's obligation to carry out certain identity and background checks of its clients to allow them to use its product or platform.

How does the KYC process work? 

You will be asked to upload a valid ID (passport, Driver's license, government-issued ID) using your smartphone.

How long does it take to verify my ID? 

BitTrust has an instant verification system so that customers don't have to wait.

How can I buy crypto? 

You can buy crypto instantly by visiting one of our store's locations across the GTA area (Toronto - Mississauga - Thornhill).

How can I sell crypto? 

You can sell crypto instantly by visiting one of our store's locations across the GTA area (Toronto - Mississauga - Thornhill).

Which crypto can I buy at BitTrust? 

Customers have the option to choses from a wide variety of cryptocurrencies (Bitcoin, Ethereum, Dogecoin, Shiba Inu, Cardano, BNB, Solana, Polygon, and many others.

How long does the process take? 

Crypto transaction will be done within few minutes. 

How much can I buy or sell? 

You can buy a minimum of $500 to over $10,000. And sell a minimum of $100 to over $10,000.

Can I buy or sell large amount? 

Yes, you can buy and sell any amount you want, for large transactions please contact us.

I'm new to crypto can Bittrust help me?

Yes, we can help you start your crypto journey. we're here to help you answer all your cryptocurrency related question and set up and wallet for you.

Is it safe to do transactions at Bittrust location?

We offer excellent security measures to ensure our clients a safe and incredible experience. Your security is our top priority.

Does bittrust hold my fund?

No, customers will be paid as soon as we receive the money. 

What is the payment of method?

We accept different payment methods. You can buy crypto with Cash, Debit Card, and E-Transfer.

Can I get cash for my crypto?

Yes. We can pay you cash for your crypto.

Does bittrust charge fees?

Yes. we charge a fee based on the amount. the higher the amount the lower the fee.

Can you tell me which crypto to buy?

No. we do not give any finical advice. We only offer crypto exchange service.